Terms & Conditions
1. Master Agreement for Transportation Services
1.1 These Master Terms & Conditions (“Terms”), together with our privacy policy, set out the rules that apply when you arrange transportation through any website or application operated by Orlando Chauffeured Services, Inc. By submitting a reservation, you confirm that you have read, understood, and accepted these Terms. Note: Specific products may carry additional cancellation riders (e.g., Transfer vs. Charter policies) which are incorporated here by reference.
1.2 Company Information
Orlando Chauffeured Services, Inc. (OCS)
6845 Narcoossee Rd. Ste. 49
Orlando, Florida 32822
Phone: 407-470-6008
2. Reservations & Acceptance
2.1 Each reservation submitted constitutes a formal offer for service. We reserve the right to refuse service at our discretion, specifically in cases of:
- Errors in client-provided flight or location data.
- Pricing or description errors on the web shop.
- Unforeseen vehicle availability conflicts.
2.2 You will receive an automated receipt upon submission. A secondary confirmation email will follow once your specific chauffeur and vehicle have been dispatched or finalized in our schedule.
3. Service Rules & Liability
3.1 Safety & Conduct (Florida Law Compliance)
3.1a Smoking: No smoking is permitted in any vehicle. Violation results in a mandatory $100 sanitization fine per incident.
3.1b Illegal Substances: Use of illegal drugs results in immediate termination of the run with no refund.
3.1c Glassware: A $25 surcharge applies per broken or missing crystal glass.
3.1d Excessive Cleaning: A $150 minimum surcharge applies for excessive cleanup at the chauffeur's discretion.
3.1e Bio-Hazard/Food: A $500 fee is issued for cleaning due to food, vomit, or other biological fluids.
3.1f Mechanical: OCS is not liable for delays caused by unforeseen mechanical breakdowns, though we will make every effort to provide a replacement vehicle.
3.1g Conduct: Disruptive or unruly passengers will be removed from the vehicle without refund.
3.1h Damage: The client assumes full financial liability for all physical damage to the vehicle caused by guests.
4. Financial Terms
4.1 Payment Timing: For standard transfers, the balance is typically settled 72 hours prior to service. For high-capacity charters, payment is required in full 7 days in advance.
4.2 Overtime: Billed in 1-hour increments if the run exceeds the scheduled end-time by more than 15 minutes.
4.3 Capacity: Vehicles will not be loaded beyond legal seating capacity.
4.4 Color: While we aim for consistency, specific vehicle color is not guaranteed.
5. Cancellation Rider (Crucial)
Cancellation terms vary by product type to protect our fleet scheduling:
- Airport & Point-to-Point Transfers: Subject to our 72-Hour Transfer Cancellation Policy.
- Charters & High-End Specialty Jobs: Cancellations must be made 7 days prior to service via certified mail to our Narcoossee Rd address. Cancellations within the 7-day window result in a total charge of the quoted fare.